This week, we supported a lady living with dementia on her first journey with DART Community Transport and it’s one we won’t forget. Before the journey, we carried out a thorough risk assessment with her family, taking time to understand what would help her feel safe and comfortable. We learned that she can feel unsettled by unfamiliar environments, prefers reassurance, and doesn’t like bumps in the road but that country music helps her relax. With that in mind, our team plan